We offer a 30-day Love-It-or-Leave-It Guarantee. This means that if you don't love our products, for any reason, we'll take them back within 30 days after the day on which you receive the goods. 

*Please Note: 
 1. The items must be returned in perfect condition in their original packaging, any used or damaged items are not returnable.  
2. The return delivery fee will need to be paid by the customer. 

If you wish to return an ECOSUSI product, please email us with the full information- service-au@ecosusi.com.

We are working hard to ensure the smooth running of our delivery service, but the safety and well-being of our staff and clients remain our primary concern. Thank you for your understanding.

Processing Time: 1-2 business days.

Shipping Time: 3-7 business days.

Our products are made by craftsmen in China, at factories that we’ve spent considerable time getting to know and love. Quality is of utmost importance to us, which is why we only work with factories and suppliers that can produce the highest quality products.

Yes! Our collections are vegan!

We do! You can sign up with your email address here, and a welcome email with your discount code from ECOSUSI will be sent to you. Use the code to get 10% off your first purchase.

We do! ECOSUSI offers a 1-year limited warranty covering manufacturer defects only, any damages resulting from abuse or normal wear and tear are not covered under our policy.

You're unable to edit your orders once they are placed. However, you can cancel your orders prior to shipment.

Each order supports the use of only one discount code.

If you placed your order without receiving confirmation, please send an email to service-au@ecosusi.com.

Unfortunately, we are only able to process one payment method per order (excluding ECOSUSI gift cards).

There are many reasons why a credit card payment can be declined, including incorrect billing information. Try to contact your bank or your credit card service, as they can often provide more information.

When you place your order, you will receive a shipping confirmation email. You can find your tracking number in that email. You can also track it on https://www.ecosusi.com/apps/trackingmore with your name/email/order number.

1. Please note that some of our packages are shipped through international transportation. If your package is detained by the local customs, you need to contact the local customs for assistance in customs clearance.
2. Please refer to local customs policy for specific tariff charges. 

If your package wasn’t able to be delivered, it will automatically be returned to us. Email us at service-au@ecosusi.com to figure out your options for re-delivery!

You can contact us to replace the product before the package is dispatched. But due to the timeline for processing an exchange and the limited nature of most of our inventory, we usually don't offer exchanges. 

We recommend placing a new order for the bag you like and returning your current order for a refund following the steps above. 

1. Please note that the items must be returned in perfect condition in their original packaging, along with any accompanying accessories, documents, and hangtags provided when sending your order. 
2. Please provide us with the name of the Express and the return tracking number once available. You may send them to service-au@ecosusi.com. 
3. The return delivery fee will need to be paid by the customer. 

You can email service-au@ecosusi.com and provide either the order number or the purchaser’s name.

Once our warehouse received the returned parcel, it will take 10-15 business days for it to be processed and for your refund to be issued. When we complete processing your return, we issue a refund to the selected payment method.

Our warranty service is available for one year. If you’re having an issue with your product, please send an email with your order number and photos of the issue to service-au@ecosusi.com, and we will help you as much as we can according to the situation.

We do! You can place an order in our bag accessories collection.

PU leather should not be over-exposed to the sun because it is easy to crack; PU leather must not be scrubbed with a brush. To clean your bag, you can use toothpaste or detergent, squeeze the toothpaste onto the pu skin, wipe it gently with a cloth, and then dry it in the shade.